Warranty and RMA Policy

1. Warranty Coverage

We warrant that our products are free from defects in materials and workmanship under normal use for a period of 12 months from the date of delivery, unless otherwise agreed in writing.

During the warranty period, defective products will, at our discretion, be repaired, replaced, or credited following evaluation.

2. RMA Process

All returns require prior authorisation. Customers must request a Return Material Authorisation (RMA) before shipping any product.

Returned products must:

• Include the RMA number
• Be properly packaged
• Include a description of the reported issue and operating conditions

Products returned without an RMA may be rejected.

3. Failure Analysis

All returned products are subject to inspection and failure analysis to determine warranty eligibility.

Warranty remedies (repair, replacement, or credit) are provided only after confirmation of a defect covered under warranty.

4. No Fault Found (NFF)

If analysis determines that the product is not defective or the issue cannot be reproduced, no warranty credit or replacement will be issued.

In such cases:

• The product may be returned to the customer
• Return shipping is the responsibility of the customer
• An analysis summary may be provided upon request

5. Exclusions

Warranty does not cover defects or damage resulting from:

• Improper installation, misuse, or operation outside specifications
• Mechanical damage, environmental damage, or modification
• Integration issues external to the product
• Normal wear and tear

6. Field Service and Labour Costs

Field service, diagnostic time, installation, removal, downtime, or any customer labour costs are not covered under warranty.

7. Shipping Responsibility

Unless otherwise agreed in writing:

• Customers are responsible for shipping products to us
• If a defect is confirmed under warranty, we may cover return shipment of the repaired or replacement unit
• If no defect is found, return shipment is the responsibility of the customer

Shipping terms may be adjusted on a case-by-case goodwill basis without establishing precedent.

8. Limitation of Liability

Our liability is limited solely to repair, replacement, or credit of the product. We are not liable for indirect, incidental, or consequential damages, including but not limited to downtime, loss of revenue, or service costs.

9. Policy Updates

This policy may be updated from time to time. The version in effect at the time of sale applies unless otherwise agreed in writing.